The Difference Between Acceptance and Completion Criteria in a SOW (View of a SaaS Attorney) As a SaaS attorney, I have been running into this issue a lot recently, so I thought it warranted a blog post. What is the difference between acceptance criteria and completion criteria in a SOW,
2 Takeways From the CarrierIQ Situation, from a SaaS Attorney Ok this CarrierIQ situation is really crazy, but there are some things (from a SaaS Attorney’s perspective) that every software or SaaS company should think about. 1) Who is really at fault here: CarrierIQ or the carriers? While this is
What Does Your Software EULA or Software as a Service Agreement Say About Your Company? Interesting question. When a software, software as a service or other IT company sends its written software EULA or software as a service agreement to the customer as part of closing a deal, it is
What is the Purpose of a End User Agreement (EULA or SaaS Agreement)? While this may seem basic, from the perspective of a software attorney, it is something that I often discuss with clients. If you think about it, end user agreements (whether an EULA or SAAS Agreement) are arguably
I am a big believer that you have to build trust with your customers before they will work with you. So why does this matter to a lawyer? Well, for a SAAS company to build trust with its SAAS agreement, it needs to look bigger and more sophisticated that it
The Altimeter Group recently published a report called the Customer Bill of Rights: Software-as-a-Service which caught my attention, as I am a SAAS attorney who works on SAAS agreements (some people call them SAAS license agreements). The report is titled ’39 Best Practices to Improve Client – Vendor Relationships.’ I
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